Staff Training: Virtual Reference

Follow this presentation at
https://slides.com/kfeenstra/deck-5/live

To access LibAnswers & LibChat you will need to login to your account from a LibApps page.

https://umanitoba.libapps.com/libapps/login.php

 

View the UML Virtual Reference page at:

http://libguides.lib.umanitoba.ca/vrtraining

 

 

 

 

 

LibAnswers is our complete VR software package.

It includes LibChat but there are actually 4 ways that patrons can submit questions.

 

 

 

 

Ask

Us

Online Form

Send Email

Text Message

TICKETS

Live

Chat

Virtual Reference Training

By Kyle Feenstra

Virtual Reference Training

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