Staff Training: Virtual Reference
Follow this presentation at https://slides.com/kfeenstra/deck-5/live
To access LibAnswers & LibChat you will need to login to your account from a LibApps page.
https://umanitoba.libapps.com/libapps/login.php
View the UML Virtual Reference page at:
http://libguides.lib.umanitoba.ca/vrtraining
LibAnswers is our complete VR software package.
It includes LibChat but there are actually 4 ways that patrons can submit questions.
Ask
Us
Online Form
Send Email
Text Message
TICKETS
Live
Chat
By Kyle Feenstra
Coordinator for Learning & Instruction Support at University of Manitoba Libraries